If you recently purchase a WordPress theme from our web shoppe or Etsy shop and are needing some help please review the information below as it covers the most commonly asked questions.
I am getting an error when trying to upload my theme
The #1 reason this happens is because you are trying to upload your entire download file that you received from us. To install you will need to unzip the file you received from us and then upload the theme files. Be sure to follow our theme install guide while installing your theme.
My homepage shows a blank white page instead of my posts
See this tutorial
My post images do not display as in the theme preview on the homepage
If you are using one of our themes that does indeed show post excerpts you will need to do a few things if your images are not displaying in a cohesive manner.
1st it is important to note that if your 1st image in your post is vertical (narrow) it will display differently than the preview. The homepage excerpt image will always show the full upload width and then cut off at whatever the theme presets are. It is best to use images with a width greater than 740px if you want them to display as shown width wise. Height will be based on theme settings.
2. If images are still not as you would like try using the regenerate thumbnails plugin to re-set all your image sizes.
3. If your images are not showing at all then you will need to go into your post and in the “featured image” box over in the sidebar simply click “set featured image” and upload the image that you would like to show in the post excerpt preview. This image will not be added to your post it is only for the purpose of the excerpt preview.
My post share images are not displaying as shown in the preview
1. Be sure you have all old sharing plug-ins disabled. If you had sharing buttons before this theme you will need to find what plug-in you used to display them and deactivate that plug in.
2. Make sure your settings for the share icons are set up exactly as stated in your individual theme guide.